Great Team

Meet Our Service Team

Our Service Team is Formed by Forklifts and Material Handling Industry Specialists.
Divided between Chicago, IL and Fort Myers, FL.

Service Coordinator Jessica Cassidy

I went to Lincoln Tech Automotive, I worked as a Service Advisor then Warranty Administrator for Toyota and Kia for 10 years. I started working at Forklift Exchange December 2022. I enjoy going to the beach and being a proud new mother.

Service Coordinator Mike Kaser

I’m Mike Kaser, and I graduated from Indiana University Bloomington in May of 2019, and I’ve been working at Forklift Exchange since. I started my career in procurement, then transitioned into Service Manager / General Manager at our Bedford Park, IL facility. I recently moved down to Florida at the beginning of April 2023, and I now coordinate all service repairs for the West Coast of Florida. I like to spend my free time fishing, boating, and golfing.

Service Manager Guillermo Hinojosa

Great Team

Meet Our Parts Team

Our Parts Team is Formed by Forklifts and Material Handling Industry Specialists.
Divided between Chicago, IL and Fort Myers, FL.

Aftermarket Parts Account Manager Adrian Palacios

I’ve been working at Forklift Exchange for four years, started working at Hoist for one year, then transferred over to Forklift Exchange in 2019. I have a background in Supply Chain Management but transferred over to Parts sales about a year ago in the Chicago office. Born and raised in Guayaquil, Ecuador, I graduated from Indiana University in 2018 with a Supply Chain Management and Business Analytics degree. In my free time, I like to play music, travel to new places worldwide, and enjoy the good weather outside.

Aftermarket Parts Account Manager Isaac Sahagun

I’m Isaac, and I’ve been with Forklift Exchange for two years. I started in equipment sales, then moved to parts after a year. I graduated from Ball State University with a Business Administration and Marketing degree. I enjoy golfing and catching up with friends and family in my free time.

Great Team

Meet Our Service Team

Our ServiceTeam is Formed by Forklifts and Material Handling Industry Specialists.
Divided between Chicago, IL and Fort Myers, FL.

National Account Manager John Kern

National Account Manager Nick Fiene

National Account Manager Grant Fosberg

Hoist Neptune

Neptune Series

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About Hoist

Company History

The BIG TRUCK experts. Hoist is a U.S. manufacturer of high-capacity lift trucks ranging from 7 to 57 tons. From heavy-duty cushion tire and pneumatic forklifts to container handlers and reach stackers, all of Hoist’s lift trucks and terminal tractors are forged in America.

Each liftruck is engineered and manufactured to maximize the durability, productivity, and serviceability needed for the most demanding applications. This ingenuity also allows Hoist to have industry-best lead times of 8-12 weeks for most equipment. With U.S. roots dating back more than 95 years, Hoist has extensive knowledge in high-capacity material handling equipment. We continue to embody the red, white and blue collar spirit with BIG TRUCKS forged in America.

Hoist Advantages

Why Hoist?

Hoist’s corporate headquarters and manufacturing facilities are centrally located in America’s heartland, close to major airports, highways, rail lines, as well as all Hoist vendors.

Each liftrucks is forged in the USA thanks to Hoist’s vertically integrated factory and partnership with domestic vendors. More than 75% of the material on each Hoist truck is manufactured in-house, including chassis, steer axles and masts, with the remaining sourced from reputable U.S. vendors such as Cummins and Dana.

Hoist’s dedicated team of professionals strive to provide comprehensive customer service from initial contact to service and parts support in the field. Custom parts and components that are not readily available can be machined and delivered from our factory in less than two weeks.